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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Awesome company, but the SDR org needs MAJOR change. - Sales developement representative Toast Inc Employee Review

      2.0
      28 Nov 2022
      Sales developement representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is overall amazing to work for. The benefits are top tier and the people are incredible.

      Cons

      The expectations are not realistic. Only a fraction of SDRs (~25%) are hitting quota, while the majority are not. Management refuses to do anything to help us. We're pressured to focus on "activity" rather than what is actually working. Toxic and stressful work environment. Burnout is rampant across the entire org. Upper management is completely inflexible about changing processes to include methods that would actually help set us up for success. The biggest issue with the majority of SDRs not hitting quota is how our pay structure is set up. Even if you're one demo shy of quota, that's a difference of $1k+ on our commission checks. We're told OTE is $72.2k/year and that "the majority of SDRs hit quota" because of how "easy" it is to hit during our interview processes when that's just not the case. It's easier to be put on a performance plan and be fired here than it is to hit quota. It's also impossible to move onto other roles in the company because you're required to hit quota in order to be considered for even a lateral move.

      avatar
      Toast Inc Response
      3y
      Thank you for taking the time to share such a detailed review. I can tell from this review that you want to help Toast be the best we can be, and I appreciate your feedback. We are very focused on ensuring that employees feel supported and that they have the resources they need to reach their personal and professional career goals, so I'm disappointed to hear this hasn't been your experience so far. I encourage you to please put some time on my calendar so we can discuss this further. My virtual door is always open. - Joe Starzec, VP of Sales

      Explore other reviews about Toast Inc

      5.0
      10 Jun 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      8 Jun 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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