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      Toast Inc

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      Toast Inc reviews

      Derailing train. - Anonymous employee Toast Inc Employee Review

      2.0
      2 Mar 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      For now, benefits are okay

      Cons

      Toast has continuously removed/changed benefits to cut costs. They laid off 550 employees, just to hire 150 BPOs. They have broken the trust of all of customer care employees and nobody is feeling safe in their role right now. Toast has proven that they are there to make shareholders happy. They once stood by their employees, but now will side with shareholders before their own employees mental health. Metrics are becoming more strict and more unrealistic, which is causing mental health problems for their front line employees.

      avatar
      Toast Inc Response
      2y
      Thank you for sharing this review. We recently rebalanced our team to support our highest priorities and focus our investments on customer experience and long-term global growth. While changes can be challenging, we remain committed to supporting our employees and setting them up for future success. Since your review indicates that you're a current employee, I am hopeful that we have an opportunity to address your concerns. I highly encourage you to take advantage of our mental health benefits and reach out to your People Success Partner for additional support.

      Explore other reviews about Toast Inc

      5.0
      10 Jun 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      8 Jun 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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