Your best is sometimes not enough. - Anonymous employee Toolstation Employee Review

3.0
14 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It depends on the team and the local tradies, but the banter can be great. 20% staff discount, and a "rewards" website that most retailers use: discounts on holidays, top-up vouchers at a discount, cashback.

Cons

Might as well be minimum wage, regardless of non-management position. Upper management/head office constantly move the goal post, even when much quieter stores can barely scrape by. Want colleagues to change the customer and display area every few months, but there's always space/price issues, as the people in charge of the changes haven't stepped foot inside of a store before. Constantly want sales to improve, as all businesses do, but absolutely refuse to market and advertise their stores; most new stores open without the public knowing, and then they're suddenly right beside/across from a Screwfix.

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Toolstation Response
7mo
Thank you for your feedback. We appreciate hearing your perspective and understand the concerns raised about sales targets and store visibility. We carefully place our stores based on detailed market research to ensure the best opportunities for success, even when nearby competitors exist. We know the challenges that come with changes in displays and customer experience, and we’re always looking for ways to improve communication and support at the store level. We also recognise the importance of fair leadership and are committed to fostering a positive working environment. Your input is valuable and helps us continue to evolve in a competitive retail landscape - thank you for sharing it.

Explore other reviews about Toolstation

5.0
10 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Definitely would recommend for others

Cons

Too many tools in toolshed

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Toolstation Response
7mo
Thanks for your review. It's great to hear you'd recommend working here!
1.0
10 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Fun fun fun fun fun

Cons

Waiting to get paid when broke

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Toolstation Response
7mo
Thank you for your review. we value all feedback and will take your comments on board as part of our ongoing efforts to improve.
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