Beware - Network Engineer Transcendent Employee Review

1.0
4 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Almost none...aside from gaining valuable experience to use for your next job hunt. They do have enough variety in customers and systems that you will get your hands on quite a few different systems to gain knowledge and hands-on experience.

Cons

Horrific project planning, go on-site to deploy a solution only to find the owners who hold the keys to the castle didn't enable all the accounts you need. You don't have access to do it yourself. Everything is "just wing it." No customer site documentation, you do what you can to triage each incident, but you have to record where you spend your time meticulously to track "billable hours" so you can't spend time just making network diagrams and documenting to help yourself next time. You have to fix whatever is wrong as fast as you can, then move on...know it's going to be the same exact fire drill next time. On call was ridiculous. If it's your week, prepare to be woken up every single night with either false alarms or someone else's alarms because they missed it. Escalation was On-Call tech, then EVERYONE, so everyone wakes up even if it's not their week if someone misses an alert. Same problem here, 2am and there's a problem, but the owners don't share the passwords to the hosted systems so you can't even look to troubleshoot. No flexibility. They didn't care if you were up from midnight to 6am for an on-call event, they still expected you there at 8am, and didn't offer you an opportunity to leave early. Not even so much as a "thanks". Extremely high pressure, fear of making mistakes but no real guidance or training on anything. You are just thrown into the deep end, sink or swim. Owners would not have your back if something went wrong, I saw them throw other engineers under the bus to a customer blaming that engineer when it was actually lack of project planning and lack of any type of structured game plan that caused the problem. Promised to match my previous company salary during initial job offer, then after I gave my two weeks at my previous job they told me what my salary would be. It was significantly less than a "match".

Explore other reviews about Transcendent

5.0
13 May 2021
Recommend
CEO approval
Business outlook

Pros

I have worked for this company for 7 years. I wrote a review in 2014 and find everything I wrote then, still true today. I love coming to work every day and enjoy the collaboration/team effort of my co-workers and owners. Love working with our clients. We all work closely together to get the job done and we have fun along the way. Our current employees are hard working professionals who work diligently every day and we help each other out as needed. The owners are right in there with us and they appreciate the work we all do and show it. It's disheartening to read some of the reviews, knowing who wrote them and why; sharing only their jaded side of situations without ownership of their own problems. And to out and out lie in an effort to ruin the reputation of our owners. Very sad. I will say, in my time with the company, I have only seen our owners be honest, ethical, above-board, and do the right thing for our employees and clients. Great place to work!

Cons

My commute which is not a company issue.

1.0
27 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Sure they have a liquor closet but the stress of just going into work doesn't even it out. Is that even a pro?

Cons

The owners should indeed just be running the company themselves. Todd Y, just a little bit of a temper most days. Everything is poorly planned and he will never take blame for a mistake. He will lean over your desk and put you down like a 1 year old having a tantrum. Then walk away and talk under his breath for the rest of the day or you can hear him crying in his office because he can't get it together. Other reviews are correct - You have no access to customer systems yet your suppose to fix issues - not possible if you have no access?!? If you hire people with knowledge they won't break anything. Control Freak! They watch the cameras to see when employee's come in for the day - god forbid your a hair late once. You will know about it. I worked here years ago - really not sure how they are still running with all the turnover and job postings I see regularly. But, things haven't changed. They should just focus on their bowling gear - probably a little bit less stressful. Clients would come and go - I wonder why. Also if you wants some certs - pay yourself and do on your own time. I could keep going - don't have time.

14
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