EXTREMELY DISAPPOINTING! - Outside Property Claims Representative Travelers Employee Review

1.0
26 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Benefits and Salary were good, for a single person.

Cons

I gained MORE respect as an Independent Contractor (in another State) before I was offered, and accepted, a Staff Position as an Outside Property Claims Rep. As an I/A, Agents were e-mailing the Desk Adjuster raving about my great Customer Service and commenting on how THIS is the kind of service WE want from the Claims Departments! Plus, Management wanted to make an Example of my Reports! But once on board, I could do NOTHING right. Found HEAVY Micro Management running rampant. Some managers looking to bail to other departments! Others playing Putt Putt Golf in the isle ways. Apparently, Unit Managers were told to focus using Tunnel Vision when just passing on negative comments to the field adjusters who were understaffed and overloaded with empty promises of help that was never going to arrive. Travelers prides itself on Do MORE with much LESS and expect all of your Drive Time to be considered as Personal Time! And NO Over Time Pay...

Explore other reviews about Travelers

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

See reviews by: Helpful|Rating|Date|All