Used to be a great company, now its toxic in engineering - Senior Software Engineer Trengo Employee Review

1.0
18 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Good office, good coworkers. Used to be a great company, but not anymore.

Cons

This company used to be a great place to work, but things changed after new people stepped into engineering leadership. Since then, the culture has taken a turn for the worse. There’s now a focus on big, shiny ideas that often don’t match what teams can actually build. Feedback from engineers isn’t really heard, and important decisions are made without involving the people who do the real work. One of the biggest surprises was when the entire QA team and all engineering managers were let go. There wasn’t a clear plan for how to maintain product quality after that. It felt rushed and poorly explained, possibly just to save money or because there was too much trust in AI tools. Engineers are now required to use Cursor IDE, which does have helpful AI features. But instead of using it to support better work, it’s being used to demand faster results. There’s a lot more pressure now, and it’s causing burnout. A large number of engineers have already left, and many others are feeling unhappy and unsure about staying. Communication from engineering leadership is mostly one-way. Conversations feel more like being talked at than listened to. Decisions around hiring and team structure often happen behind closed doors, which makes things feel less fair and more confusing. Another major issue is that teams are constantly being reshuffled. Every few months, people are moved around or teams are reorganized, just because leadership thinks so. This has created a lot of instability and made it hard for engineers to feel settled or focused. The product itself still has potential, and there are good people working on it. But the lack of clear direction, constant changes, and growing stress have made the work environment really tough. People are walking on eggshells. The recent eNPS score was -58, which speaks volumes about how employees are feeling. I hope the company can turn things around, but under the current leadership approach, that feels unlikely.

Explore other reviews about Trengo

4.0
7 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Trengo has a long history of great culture. People are not just kind, but welcoming and engaging, making collaboration easy and enjoyable. Office days can get a little bit too 'gezellig', there are regular team activities and a healthy separation between work and downtime. Product and engineering have a real seat at the table, built from day one by founders who remain actively involved, ensuring the startup spirit is ingrained in the company’s DNA. The small (micro) teams and minimal management layers, causes for a high level of autonomy, perfect if you value ownership and independence. The company is lean, making it adaptable to change while staying forward-looking, especially in regards to new technologies. There's a strong focus on professional growth, especially for those starting out. There’s room, support, and budget for development. The office is excellent, nothing beats the view, central location and easy access to public transport. Overall, a very exciting time to be part of Trengo's evolution if the challenges of being dynamic and ever-evolving environments fit your interest.

Cons

Being lean and agile leads comes with some downsides; frequent changes across different parts of the company, causing short-term uncertainty and shifting priorities. The tech foundation is still developing, and although progress is strong, there’s still work to be done as the company matures.

1
1.0
13 Aug 2025
Recommend
CEO approval
Business outlook

Pros

- Modern tech stack and interesting technical challenges due to a large and active user base. - Flexible work-from-home options. - Located in a nice location.

Cons

- The company often feels disorganized, with priorities shifting rapidly and little stability. - Loyalty to employees is lacking, changes in roles, managers, or priorities happen suddenly without proper communication or transition. - Career growth opportunities are limited, and the organization has more management roles than necessary. - NPS scores are collected but not acted upon. Despite consistently low scores in certain departments and clear employee feedback, there has been no meaningful improvement. In fact, some feedback channels have been removed over time. - Major departmental changes are implemented before teams have time to adapt, creating constant disruption. - The work environment can feel politically charged, requiring as much diplomacy as technical skill to avoid being caught in internal conflicts. - Workload distribution is highly uneven — a few people carry the bulk of the work while others have minimal responsibilities. Effort and results often go unrecognized, especially with frequent management changes that reset relationships and understanding of contributions.

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