Felt like being a slave robot: Follow script, ask permission to use the loo, total control and min wage - Customer Support Representative Trip.com Group Employee Review

Since its a Chinese company the level of control is boundless, there are only a few unpaid breaks per day (which you have to approve with your manager) and the job is crazy intense, some days you would have over 40 chats and half of them people spamming like mad and are angry. NO PERSONALITY, all you can do it find a protocol in the huge database and follow the script. You CAN NOT BE HUMAN and cannot even use smiles or emojis. Very early start as office working from 7-5 Crazy oversight, EVERYTHING YOU DO IS CONTROLLED, MEASURED & REVIEWED. Late 2 min from a break? Get ready to explain yourself to the manager before your next shift. There are unlimited amounts of "anonymous" surveys every week, that you cannot skip, and if you are honest - you'd most likely get in trouble. Career progression? Forget it unless you'd like to play this game with the rules above for at least 2-3 years. From all the work I did in my life this was one of the most frustrating and stressful ones.