Customer Advisor - Customer Advisor Trip.com Group Employee Review

5.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I joined not long ago, feeling positive so far. The good thing is there is comprehensive onboarding process and orientation training to help us understand the products and customers' FAQs. I really appreciate that my coach helps a looooot in teaching me how to deal with difficult customers. If you want to pick up CA skills, it definitely offers good space. The brand is also growing more globally.

Cons

The probation KPI is strict, you need to learn quickly. Sometimes work schedules can be challenging

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
30 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company culture is good and the compensation package is also good

Cons

Many company initiatives to prioritize at any given time

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