Good Customer support - Advisor Trip.com Group Employee Review

5.0
11 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Advisor expected to give always hight level service whatever happened except irresponsible customer.Therefore this job is not easy for everybody even staff who had 15 years expérience in service industry. You have to be patient whatever happened

Cons

Nothing special but Japanese customer demands is super difficult in service industry. However all the problems causes not only human error, but also systems error.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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