Good colleagues and nice work place - Customer Success Trip.com Group Employee Review

4.0
21 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Most of the team is really friendly and supportive and the offices are nice with modern facilities, There's also the possibility to work remotely but I personally like coming to the office. The The salary is good and the management team works very hard to ensure that everyone's work is equitable.

Cons

Too many procedures that change constantly which can sometimes make the job slightly confusing and stressful. It's understandable that procedures change since the travel industry is very changeable, however, the procedures imposed from China are so poorly managed that instead of improving the working flow, they create more friction when it comes to solving problems.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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