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      TrueCar

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      Leadership Ruins it for Everyone - Business Manager TrueCar Employee Review

      1.0
      5 Nov 2024
      Business manager
      Recommend
      CEO approval
      Business outlook

      Pros

      At the manager & under level, Truecar has some genuinely nice people that want to work hard & accomplish company goals. They are sadly leaving - either because the see the outrageous toxicity or because they are being laid off - but there are a few remaining. If your function works with managers & below you are set! They also have very solid benefits - I imagine that will be changing in the CEO's single-minded quest for greed no matter the cost - but present state, they are affordable & fantastic.

      Cons

      The 'idea' of what the company does - or the value it would provide a consumer (or the car dealer - the one paying for it) has eroded dramatically over the years. To the point where there really isn't much reason for TrueCar to exist at all. Consumers have better & more effective ways to buy at a good price, and dealers have better & more effective ways to get there cars in front of them. Its not that anything TrueCar is doing is wrong - its just an outdated model. Like going to work for Blockbuster renting videos... why would anyone want that? Its actively failing in front of their eyes. Aside from that, the ELT is very focused on cutting costs & efficiency - at the expense of growth, employee development, customer satisfaction, etc. The classic model of cutting 4 of the 5 people in a department & asking the 5th to do all the work (with no more money & no reduction in expectations) is all over every department here... TrueCar may not have invented it, but they've sure done it enough to perfect it. This is NOT a place to work if you want a semblance of WLB, or to feel fairly compensated for the work you do. The employees that still care (myself included) are all interviewing to go somewhere they feel less exploited - if you're coming in.... expect to be in a tricky spot

      avatar
      TrueCar Response
      1y
      While we hope everyone has a great experience at TrueCar, we’re always looking for ways to improve. This year, we’ve been focused and transparent about our goals and priorities. If you ever feel unclear about how your role fits in or where you can make an impact, please don’t hesitate to reach out to your functional leader. They are here to help clarify the direction of the company and the important role each of us plays in our success. As highlighted in many reviews, our benefits are excellent, and we remain committed to offering best-in-class benefits in 2025 and beyond. Our CEO firmly believes in taking care of the health and wellbeing of our employees while also offering challenging and meaningful work that keeps you engaged. It sounds like you’re struggling with work-life balance, and we want to support you in finding a solution that works for you. We encourage you to reach out to your manager and work together to prioritize your tasks and explore how you can create a balanced workload. Everyone’s balance is different, which is why we offer flexible time off and arrangements to suit your individual needs. As we move into 2025, we’re excited about TrueCar’s future, and we hope you’ll take the opportunity to reach out for support or guidance. We want everyone to feel empowered and excited about our journey ahead!

      Explore other reviews about TrueCar

      5.0
      22 Mar 2026
      Senior product writer
      Recommend
      CEO approval
      Business outlook

      Pros

      My boss and team were amazing. Super talented and collaborative.

      Cons

      The company as a whole started floundering and its goals weren't clear anymore.

      avatar
      TrueCar Response
      2mo
      Thank you for sharing your feedback and for your contributions during your time with the company. We’re pleased to hear that you had a positive experience with your manager and team; fostering a collaborative and high-performing environment remains a key priority for us. We also appreciate your perspective regarding company direction and clarity of goals. As with any period of transition, maintaining alignment and focus is critical, and we recognize the importance of clear communication across the organization. We remain committed to strengthening this as we move forward. We appreciate your insights and wish you continued success in your future endeavors.
      3.0
      30 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Benefits & Remote Work

      Cons

      No matter how hard you work, there’s no recognition or pay increase. I wouldn’t recommend using the open-door policy if you have concerns about a manager. I raised an ongoing issue and ended up being written up based on claims that I wasn’t completing my work, even though I was following instructions. When layoffs happened, I was unfortunately among the first to be let go. It felt like a real slap in the face after all the time and commitment I gave to the company.

      avatar
      TrueCar Response
      1w
      We appreciate your feedback and thank you for the contributions you made during your time with the company. We’re pleased to hear that you valued our benefits package and remote work flexibility, both of which remain important components of our employee experience. We take feedback regarding recognition and our open-door policy seriously. TrueCar is committed to maintaining a workplace where employees can safely raise concerns and where all issues are reviewed fairly and objectively. While organizational changes and employment decisions are driven by broader business considerations, we understand that these transitions are difficult. We wish you the best in your future endeavors.
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