Editorial assistant - Anonymous employee Trueline Employee Review

Thank you for your thoughts. We think this dialogue will be very helpful to those looking for a high reward sales job that offers on the job training. Our job posting clearly defines the sales portion of the role, which entails making upwards of 60 calls a day on occasion, and this is reiterated throughout the initial interview and training. As in most, if not all, sales positions, sales people must hit their quotas in order to succeed. In order to help our team members succeed in this role, we have call logs, as you mentioned, which track the number of leads they are contacting each day, and we also record phone interviews. The reason for recording interviews is twofold: for training purposes and for development of the feature story (our product). What better way to learn and see your strengths and weaknesses than by listening back to your own sales calls? We often share really impressive and effective calls with our team members to help improve their skills and therefore put more money in their pockets. The recorded interviews are also accessible to our writers who reference the information in the calls to include details and nuances that might have been missed in the initial notes. We believe sharing sales progress motivates others on our team to succeed and grow their numbers. Incentives such as trips to Jamaica and shopping sprees are granted to those who hit sales goals – and those who continually do not hit sales goals are let go, as in any other company. Our goal is not to embarrass or micromanage. In fact, the call log criteria was built by asking the staff what metrics they felt were fair and could commit to holding themselves accountable for. We encourage people to pursue their interests and be happy in what they do. We also have other departments and positions here, such as writing and marketing, which might be better suited for an English major or those who are not interested in engaging with an outbound sales component. Again, thank you for your feedback, we are always open to hearing how we can improve our workplace.