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      Trupanion

      Engaged employer

      Trupanion reviews

      Terrible Leadership - Anonymous employee Trupanion Employee Review

      1.0
      18 Aug 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Mid-level and front line team members are great - friendly, welcoming, hardworking.

      Cons

      Every critique you read here about senior and executive leadership is true. They may be strong "business people" but they are remarkably unskilled in "leadership." No emotional intelligence, lack of self-awareness, no clue how to make good decisions, and ripe with cronyism and favoritism. Oh and the pay and compensation philosophy is outdated and unfair.

      avatar
      Trupanion Response
      4y
      Thanks for taking the time to provide feedback. Appreciate the shout-out for our friendly, hardworking team. On the other hand, it’s clear you have some serious concerns about leadership. We take your feedback seriously and would like the opportunity to discuss it in more detail. If you’re open to it, please reach out to me to set up a time to connect. We can’t get better unless we have this sort of frank dialogue with our employees around how we can improve. You can find me in Teams or via email at Anna.Berentson@trupanion.com.

      Explore other reviews about Trupanion

      5.0
      3 May 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      18 Jun 2026
      Medical records specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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