The biggest issue with Trupanion is their way of measuring job performance and rewarding good employees. I would work hard, performed a very difficult job, but received very little recognition for it. They were measuring things that had very little to do with job performance, which affected all employees negatively. It honestly didn't make any sense. And I don't recall there ever being an "employee of the month" or anything to highlight great employees. Additionally, any ideas for improvements went unnoticed and unrecognized, and that was very demoralizing as an employee trying to help the company get better.
