Prioritize profit over integrity of their employees - Customer Service Representative (CSR) Turo Employee Review

2.0
31 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Good future in car sharing / booking economics. Basic car insurance coverage offered.

Cons

Hosts loan their cars (on Turo's website) for a profit, to Guests who pay for the time they use the vehicle. I was scolded by a manager for telling a Host he should recall his car (on the road trip) due to badly needed wheel alignment (imagine he let go of the steering wheel on a highway). Then, another host lied to that manager about me and it got me fired. That host had insisted I promised to pay her an insurance claim in cash (10k - never!). The agent is always wrong, the profit is always right - and you lose your job if you're in the way of that.

Explore other reviews about Turo

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Caring and supportive place to work.

Cons

The delayed IPO makes generating liquidity difficult.

1.0
25 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unfortunately, not many since the company has shifted priorities, post layoffs. Good work/life balance but depends on your role

Cons

Lack of employee development due to lack of bandwidth for leaders, new shift in performance management allows leaders to let employees go without development paths, there's a push to work harder and move faster creating a toxic work environment.

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