Was Good Til It Wasn't - Claims Associate Turo Employee Review

3.0
7 Jul 2025
Recommend
CEO approval
Business outlook

Pros

-Great culture and people -Very supportive environment

Cons

-Phone queue feels like a call center. -Hosts get very frustrated with the claims process and having to talk to multiple people and explain their situation multiple times. -They reduced their perks and benefits for employees. -Laid off a large percentage of the workforce without warning.

Explore other reviews about Turo

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Caring and supportive place to work.

Cons

The delayed IPO makes generating liquidity difficult.

1.0
25 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unfortunately, not many since the company has shifted priorities, post layoffs. Good work/life balance but depends on your role

Cons

Lack of employee development due to lack of bandwidth for leaders, new shift in performance management allows leaders to let employees go without development paths, there's a push to work harder and move faster creating a toxic work environment.

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