Great front line workers and managers but lack of Upper Management Support - Support Manager UKG Employee Review

2.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The front line workers and managers are amazing.

Cons

Support is moving off shore. Bait and Switch, brought in to be a support manager, job changed shortly there after to be an account manager. Upper management has little to no involvement with front line, Doesn't understand the impacts of large decisions they make, and the down stream impacts. Workers used to have their healthcare 100% paid for, but that has been taken away as well.

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1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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