Not what it used to be - Customer Success Specialist UKG Employee Review

3.0
8 Jun 2022
Recommend
CEO approval
Business outlook

Pros

100% Employer paid benefits 401k match Able to stay working remote for now

Cons

Being a legacy Ultimate Software employee the merger with Kronos has been heart breaking in many ways. Of course there are changes and growing pains with the merging process but they are headed in the wrong direction. High ups are only from the Kronos side now with many legacy Ultimate employees retiring or just leaving. Legacy Ultimate employees at all levels are leaving. Before the merger we were told the lowest paid employee was just as valuable as the highest paid and should be treated that way and it showed. I felt like I had found a company where I wanted to really grow my career. I felt valued and appreciated. I was thankful every day to be with the company. Now there is a very apparent lack of culture. Morale is down. Policies have changed yet are not stated anywhere or clear. Micro managing has been implemented which makes an employee feel like a number not a person. Not able to get clear answers on current HR and other policies and getting the run around to try to get clarification. Different expectations set than before. When the new CEO took over he praised Ultimate and said he could learn from us since we were so high on the great places to work list. Yet the complete opposite has happened. It's not the worst place to work. To me now it is comparable to working at a lot of big box type of jobs. So if you're satisfied with that then great. But it's nothing like it was.

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1.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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