UKG's purpose is not their people. - Anonymous employee UKG Employee Review

1.0
26 Feb 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, 401k, "unlimited" PTO, coworkers

Cons

After more than a week since their official RTO announcement and watching Glassdoor reviews pile up, here is why UKG employees are angry. Return to Office was announced about year ago when UKG stated their Hybrid work model. However, people that were hired virtually and had it written in black and white on their offer letters, were going to stay virtual. The rug was pulled out of said virtual employees a little over a week ago. After a c-suite state of meeting, it was pretty clear that they were pushing for all employees to convert to the hybrid, 3x per week in-office schedule. In case there were any doubts left, it was followed by an email allowing employees 4 weeks to have them and their families adjust to the new schedule. And the coldly written FAQ attached answered the biggest question.... employees hired virtually were also expected to come in. People naturally had questions such as: What is considered a local employee? How many miles away from an office does UKG consider local? My team is on the other side of the US, do I still have to go into an office? How can I opt out? Are there exemptions? Managers and Directors were also taken aback. They really did not know that this announcement was being made. Nevertheless, it doesn't sound like managers nor directors have any say in the matter. Exemptions will probably be given for extreme cases. Badge swipes will be monitored and if there are not enough people coming to the office, the mandates will have more severe consequences if not followed. During the first wave of national RTOs, UKG offered remote positions that candidates accepted because they were told they would remain virtual. No one takes a position knowing they will at one point encounter 3.5 hours of traffic, extra car expenses, clothes, and less time with family if that position were to ever require in-office commutes. Yet, UKG has not issued a follow-up regarding the questions that were originally asked about radius and scattered teams. Employee surveys closed the day before the announcement. Surveys that certainly state "We want to stay home" despite what C-level executives overhear in-office workers say. No one is going to tell them to their face they hate coming into the office. I don't expect the next company survey to score even half of what it did this time around. For a company, whose slogan is "Our Purpose is People", it is painfully obvious their purpose is not THEIR people. I feel for the employees who have children, aging parents, or whatever is going on with them that means the world to them. For young, single employees it may not be that big of a deal. For families with complicated dynamics and depend on the benefits, it's a true come-to-Jesus moment. They are now realizing they either comply or resign. It may be what the company wants... a way to thin the herd without having to announce additional layoffs. This is not Kronos anymore. It certainly isn't Ultimate Software anymore. It is the mix in name only of what once were two great companies.

Explore other reviews about UKG

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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