Not a recommended place of employment. - Anonymous employee UNSW Global Employee Review

Management are under-qualified for their roles, which leads to ineffective management, and a tendency of bullying behaviour towards their employees (who often have more than the level of tertiary qualifications and experience required), that reflects their feelings of inadequacy when compared to their staff. This bullying behaviour has been witnessed, to the point of making staff visibly distraught (i.e. crying in the office), yet there is no assistance, intervention or mediation from HR. Because of the above, morale is non-existent at Global. It is generally known that people stay because they need the money or for cultural or personal reasons which make it difficult to leave their known comfort zones. They put all responsibility for productivity onto the staff, exhorting them to do more, work faster and compare them unfavourably with other institutions, whilst failing to consider how they could improve business processes or support their staff. Often management will delegate more work to staff with an already full workload, because they are not able to handle their own roles and responsibilities. Their attitudes towards their staff are demeaning and patronising, treating staff like children, and failing to keep them updated or informed about processes, or informing them when it is too late for any changes to be made. Management seem to feel that they are 'above' the rules of conduct, sick/personal leave policy, annual leave policy, and so on, whilst still enforcing these on their staff. There is no provision for medical appointments unless you can obtain permission to take sick/personal leave at least 15 days in advance. Otherwise, you will need to make up the time by coming in early or staying back late (notably, there is no flexibility regarding lunchtime hours as well - parents with young children should take heed - this can create some difficulty when picking up or dropping off kids). This also presents a problem if your medical appointment runs overtime, which is quite common - you will need to stay back or come in early for the next 3, 4, 5 etc days until your absent time is 'made up'. Leave is generally denied during busy periods (busy periods cover months at a time). Again, this rule often seems to not apply to management. Requests of as little as half a day of leave for family activities have been denied in the past. Management has been known to request 12 months' notice for annual leave for a period of less than 3 weeks. HR is woefully unequipped to handle anything that normally falls under the umbrella of 'HR', including anything to do with code of conduct, work conditions or pay - to the point where the Fair Work Ombudsman has had to intervene to correct them. There is a distinct lack of hiring diversity both in terms of culture and gender, and the hiring process is notably 1) nepotist or 2) incestuous (in the sense of hiring individuals internally, regardless of their lack of suitability for the role). The pay rate is, as stated above, probably equal to or better than similar roles at other pathway colleges, but notably worse when compared to UNSW itself or other universities. There is no transparency with pay grades, nor is there any pay increase each year. This appears to be because there is no union enterprise agreement with UNSW Global (except for teaching staff), whereas one has been negotiated on behalf of non-academic/general staff at UNSW. This also explains the lack of flex-time or any other sort of flexible working arrangements. There are very few career/personal development opportunities. From personal experience, it seems many staff feel they have stagnated in their roles and there is no chance to learn new things. This is especially disheartening considering quite a few staff have postgraduate qualifications and their aptitude and experience are not being used or challenged in any way. To reinforce all the above, a survey was carried out across the organisation in the last year, the results of which were not very impressive. Some disturbing results include that: a very low percentage of staff feel comfortable to approach management to report wrongdoing; confidence in management is generally low overall and many staff feel that management require further training; and so on. In short, I do not recommend working at UNSW Global. If you feel you must, try to get as much out of the organisation as you can and leave as soon as you're able. This is not a viable long-term plan, and very likely you can do better.