Micro-management to the point of gross mismanagement of the claims dept - Claims UPC Insurance Employee Review

The claims handling process, as well as every other part of the job was severely micromanaged making easy, simple parts of the job into needlessly time consuming tasks. Employee input is met with arrogant, condescending responses that reflect the attitude of distrust and disdain that the upper management has for the employees. The micromanagement, unreliable claims handling software and very inefficient work flows made even the simplest of claims into long drawn out situations and became so bad that it became impossible to complete my job and provide a level of customer service that I wanted to be associated with.