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US Postal Service

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Good career but for selected individuals - City Carrier Assistant (CCA) US Postal Service Employee Review

4.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

It can be a little unorganized and chaotic to start off but after your hiring, orientation and academy process, its pretty structured. The overall logistics are pretty fascinating to someone like me because it is an operation greater then I ever imagined. The overtime pay and full schedule are a plus and at my location, most of the supervisors are great. They have been very helpful and the other employees have been unbelievably supportive and helpful. Everyday since I've started, so many of my coworkers ask how my day is, offer tips and advice that help and always say good morning. All the supervisors (except for one) have spoken to me professionally and with respect. I feel comfortable asking them for help or asking questions. Riviera Beach may not be full of the wealthiest or prettiest neighborhoods but our team is amazing and the neighbors are always so happy to see us. I would recommend giving the post office a try if you are reliable, learn quickly, patient, are resilient and hyper organized.

Cons

The rushing mostly. When I say this is the easiest and hardest job at the same time, I don't expect anyone who's never done this to understand. In the beginning (your first month) it is going to feel impossible and you will consider quitting everyday because it feels like too much information to retain. You will eventually retain it all. I promise. The rushing is the USPS way of life. I came from a medspa wearing scrubs that promoted a calm, quiet, peaceful environment. The P.O. is not that! It's also pretty dirty. Don't but expensive shoes and definitely buy spray shout to wash your shirts. Lol. As a CCA, you will have a different route every day, a different vehicle every day and a different finish time every day. There is no work life balance but I just moved to Florida and don't know anyone here so I appreciate working 6 days a week at the moment. Lunch time is only 30 mins. Some ghetto people with nasty attitudes work here. I would not recommend giving the post office a try if you are lazy, too concerned about having a social life, have thin skin or just a slow moving person in general. You are such a tiny piece in such an enormous system with the postal service. Nevertheless, you will be a federal employee representing the federal government. If you have an issue conducting yourself with poise, professionalism or have an issue wearing a uniform (clean, pressed and appropriate) then this isn't the job for you.

Explore other reviews about US Postal Service

5.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great pay, great oppurtunity for OT.

Cons

Long hours, unqualified management and poor home life balance.

4.0
16 Jun 2014
Recommend
CEO approval
Business outlook

Pros

First: In this economy? The pay. New carriers start out at $15,30/hr and (even though your orientation leader may so you're not guaranteed 40 hrs/week) you will get a monstrous amount of overtime. Once you're past your first couple of months and you understand how to carry mail properly you will often work from 8a-6p nearly every day. Also with a few cities, like mine, you will work on Sundays for Amazon. This usually adds an additional 5 hours to the paycheck. Myself and other CCA's in the station work between 51-64 hours a week. Secondly: You are your own boss for the most part. You will spend 1-2 hours a day in the office between receiving and casing your magazines and any left over letters that the machine didn't sort out. Once you've been in past the 90 day probationary period you are eligible to "hold down" an open route. If you are lucky enough to get a good long term hold (the regular is gone for injury or some other reason) you will learn how to case routes very quickly. Third: Fitness. There's a lot of people who want to lose weight out there. I weighed 235 lbs when I first started working for the post office and now I weight 180. I lost 50 lbs in the first 3 months alone. It's all exercise though. You can diet if you want, but remember you'll need energy to walk those long routes. Fourth: Coworkers. Yea, there are turds in every environment, but most of the career employees there are really pulling for you to succeed. Most carriers in my station are former military and a lot of them have been friends for decades. Being a CCA myself, I was worried about how well I'd fit in with some of the grizzled older carriers but they accepted me right away.

Cons

So where to begin. Well remember when I talked about working all that overtime in the Pros section? It's not optional. You will be expected to be at work every day of the week, including Sundays, unless you have a decent management staff. During the Christmas season I once worked for 53 days straight without an off day. We had new CCA's get hired and quit within weeks. Have a family? Tough luck. You will get to see them from 6:30pm till they go to sleep. Sundays you will likely get off work around 1-2pm. Management is mostly compromised of people who are former carriers or clerks, which is nice because they promote from withing, but the devastating caveat to this is that most of them are uneducated persons. A fair amount of carriers start when they're in their late teens and early twenties and come from jobs that were minimum wage or did not require them to have any kind of leadership training. The managers don't care about the welfare of the employees mental status until it's too late, and most of them tend to act like they were never carriers at all by expecting completely ridiculous things from the CCA's and some career carriers. It's not unusual for a carrier to be given a 2 hr "assist" in addition to whatever their main route is. While most carriers can get this done without much issue, for a new carrier or even an experience carrier on a bad weather day, it can become very stressful mentally. The threat of being fired is incredibly annoying as a CCA. If you call off sick, if you need to have a personal day, if you even need to pick your kids up from school because your wife got stuck late at the office, a manager will pull you aside and remind you of how expendable you are. The Paid Time Off (PTO) you accrue will come very quickly, and you'll soon realize you have 40 hours and would like a nice little vacation.. too bad you can't take it. As a CCA you're expected to work 360 days a year and then you get 5 days off as a reward and a massive paycheck AFTER your 5 days off. Now you can use that fat cash to...uhhh.. buy something I guess? Certainly would have been more useful if I got it before the 5 day period to use on my vacation. While the career carriers are really great to deal with usually, the fellow CCA's can become very competitive. Often times if you're given an assist and it's better than another CCA's assist who has "seniority" over you they will complain to other carriers and management that they should have gotten the "good" assist. This is one of the fatal flaws that new people with struggle with. No matter how much faster you are, no matter how much more accurate you are, no matter what, everyone gets promoted by time with the post office. This leads to a lot of carriers just doing the bare minimum and putting the excess on other CCA's or carriers. The final con (that I'll write about) is that the weather sucks. I know carriers who have been delivering mail for 20+ years and they still can't deal with the rain, the snow, or the heat. The heat is the biggest killer for carriers by far though. If you're in an area that suffers from hot, muggy summers, get ready to consume gallons of water every day, and sweat that out (often onto your customers mail). The worst is when it rains on a hot summer day and then evaporates right off your clothing. Makes you feel like a walking sauna.

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