Upper management needs to be retrained! - Collections Rep II USCB America Employee Review

From the moment you walk into the office you'll notice an eerie vibe, collectors with their faces down typing away on the keyboard trying not to make a mistake because if you do, upper management will write you up. I’ll talk more about this later. The training was for 1 week HIPAA +FDCP, company policies, and then sent to the floor. One manager will go around handing out 5 polices (expecting you to interpret them yourself)that are about 3-4 pages thick never failing to say “ If you make a mistake, it’s going to be a write up.” I can 100% say that this is the reason why there is a such a high turnover. Upper management doesn’t lead-it’s shaming and terror. When you ask for help they'll either tell you to ask your manager(who won’t know the answer, no one has ANY answers, you’re on your own to learn) or just flat out ignore you. You can never make a mistake because it’s, write up, after write up, and then you’re fired. You could be a few weeks on the job, not be fully trained so you don’t know, do something they don't like and then boom- you’re threatened to be fired- you JUST started! Really these write ups are for things that aren’t in the policy and extremely unclear. I’ve spoken to many of the reps and they all would attest that this managerial style of coaching needs to be investigated by senior management . They make bad policies or want to look good to someone so they scapegoat you as a rep to cover their poor management skills and expertise. Another manager plays peek a boo, meaning they'll go check on the new hires but then receive a “phone call” and only stay for 5 minutes. Always on their phone with the door open talking to someone but not about work. It’s so obvious, at least pretend like you have respect for the companies dime. When you ask for help, they'll give you an answer but spitefully, talk about you to their supervisor team with the door wide open. Many of us have loudly heard them bashing coworkers. This manager is never really available when people need them, always coming in a the tail end of things before its time to take another call. They're not doing their job, unless talking to friends all day and ignoring staff.