Pros
1. UST offers tremendous learning opportunities for its employees. 2. Promotes digital-first thinking and encourages employees to use innovation as a foundation to unlock value for the end customers 3. A flat hierarchy and transparent org structure ensures every employee has access to the right avenues for learning and growth 4. Eliminated Bell-curve model of performance evaluations and annual appraisals and has recently established a high performance model that encourages employees to set ambitious goals in a very customer intimate fashion
Cons
1. The lack of a strong resource pool for niche skills particularly at on shore locations is somtimes a hindrance to business growth 2. There needs to be more focussed effort on cross-training and upskilling resource skillsets.