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UTP Merchant Services

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Doing a weak impression of a good company - Operations UTP Merchant Services Employee Review

2.0
31 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Decent professional image and environment on first impression.

Cons

Don't be fooled by the glowing reviews as I know for a fact a member of management has submitted a few of them. Turnover is very high. Long-term staff are thrown under the bus without hesitation. Training on offer is pathetic. I can't confirm this but I've been told that they burn through staff at an high rate to keep benefits costs low. Succeed or you're gone. Brown nosing seems to help alot. Don't take this job if you can't handle a high volume of verbal abuse over the phone from the sales team. Management act like your friend to your face then delegate anything they don't want to say to you for someone else. Instead of talking to you I found the supervisor would whisper about me to a colleague next to me to address mistakes I had made, instead of involving me in the conversation. Absolutely no need to keep things secret like that and made me feel like I was a pariah.

Explore other reviews about UTP Merchant Services

3.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Free breakfast on friday Early off on friday

Cons

Low salary rate Internal politics

3.0
7 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supporting team Friendly staff Laid back environment

Cons

Communication within the business Not generous with bonuses/pay rises Not a lot of room for growth within business

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