Keep walking - Borrower Counselor Uniquity Financial Employee Review

Mr. Cameron, President of Uniquity Financial took a chance on me. When I came to Uniquity, I was going through a divorce, dealing with an unrelated legal issue, and was a mess. During the time there, he, and the Collection Manager got me trained and helped me remain focused, and after 3 months there, I finished second in revenue. When I was there, management was pretty understanding about family events, and as long as you were both performing and made up your time, didn't mind a longer lunch to handle an appointment or a parent-teacher conference. Sadly, I let my focus and outside issues (including a health one) get in the way, and I believe I was terminated for attendance issues. With that said, come in and expect to dial. Make calls, but be smart about them. Skiptracing is an art and science, and the tools available are among the best. I'd say hands down that this was the best job I've ever had. If I thought I could get rehired, I'd do it in a second. No joke. This is seriously a 300K a year job.

During my time there, the compensation plan was changed. But that particular one was done in order to protect the business (something I understood, given my long history of self-employment). Mr. Cameron, the company president is particular. He understands the industry, and has a forward thinking, long term vision for the company. But, he also has a low tolerance for malarkey in the workplace. If you don't want to work, or want to come in with less than your A-game, don't bother. Oh, and no benefits is an issue, especially with Obamacare being the law of the land now.

The bonuses are great and has some talented collectors

Unreasonable expectations of the collectors in terms of time management, procedural execution. Constant shifting of the sometimes inscrutable goal posts and bonus structure changes frequently. Little to no upward mobility or professional development, although the owner tells every collector they will be in management one day. Few educated professionals employed as most are "stuck" there because of a lack of higher education. The owner knows small incremental change usually goes unnoticed so he makes adjustments in that manner and and there's a new policy almost daily as a result of questioning the already questionable business practices. Minimal oversight of managerial interpersonal behavior, therefore a prescription for abusive behavior. This list could go on, but I think you're getting the idea. Although there's usually no tangible product, it's a veritable sweat shop, not unlike most collection agency/call center environments. Also zero benefits, zero.