Pros
People are young and intresting, as most of them are from different cities like Odissa,Kolkata, Shillong, Kerala where not. People are hired into calling profile mostly. They might have hired saying anything from different cities. The hard truth is once people leave their current jobs in their current cities like Noida and Delhi. They are forced to take calls here. I have seen few co workers of mine suffering to hell. Since they have left their current jobs in a better postion, they might have come here for a better package.They are fooled saying that they are given better postions and are forced to take calls. They have to lower themselves to agent level again. The worse now they can do it fail them in their mock calls and make them jobless. Few of them were lucky as they were with one or two generous managers.There is only one actually. Who helped them to continue in a chat process and also helped them get a higher position in bangalore after an year or so. But imagine what should be the condition of the other people who got neutral or torture managers. They might have gone home back jobless. Freshers are also hired saying its some technical role. When they come from eastern states like Mizoram, Assam and Shillong, Just imagine if they get to know its only a calling profile. Since they are freshers and have come to hyderabad and spent their parents money already. They hide their job profile is calling with their parents and continue working here like slaves.
Cons
People have zero personal life. 10 hours shift what else do you expect. Most of them are either divorced or psychopaths as they are lost their personal space. They don't hire enough. So the benefit is they pay well. But there is a lot of burden on the shoulders of each agent. They are the modern slaves trust me!!! They are loosing it all due to ill managerial skills. Their cost cutting includes no sugar and changing thetissue papers similar to the ones they use in their wasrooms. Thats the sickest part. They have almost removed a huge quality team and over the night people had to suffer with tension and nightmares on leaving their jobs. Imagine a single girl from Punjab loosing her job in hyderabad, How can she survive without this job. Lord help those who took iphones and cars on EMI. So please guys.. don't make your life a poor joke. Its worth living. Stay jobless but never ever get yourself into this. Human life is worth everything other than this. Caution: This review is solely applicable for agent level. Other teams hardly work, easy money. Developers can join, testers are on bench and are on full on job search