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United Cellular

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Poor Corporate Structure and Unlawful Payroll Practices - Assistant Manager United Cellular Employee Review

1.0
21 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Low cost cellular plans through Sprint.

Cons

The individual districts and stores are generally managed fairly well, and can be very successful. However most of that is undone by micromanaging executives that frequently pass through stores and will demand changes that end up negatively impacting experiences for both customer and employee. Many times these store visits generally involve negative reinforcement and threats of "chargebacks", which at least in this state are against the state's labor laws. One manager was threatened by a payroll department employee with thousands of dollars in deductions from his paycheck for devices that were stolen in transit and never arrived at the store. That manager also left the company. The payroll and HR departments and extremely incompetent, and will often mail paychecks to new employees, but end up sending it to the wrong store. Because of their complex system of commissions and chargebacks, nearly half the time between paychecks is spent trying to a) get in contact with someone from the payroll department, and b) try to determine why the money is being remove from paychecks. Close to 80% of the corporate office are related by either blood or marriage, and most of them were hired to do jobs that they are completely incapable of doing. The company has no one with an actual accounting degree running numbers in the office, and has no loss prevention department. They instead prefer to just deduct lost/stolen merchandise from the store manager or employees paycheck.

Explore other reviews about United Cellular

5.0
7 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Good people to work with.

Cons

Changes at Corporate headquarters can be problematic

3.0
4 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Corporate Office is a smaller business environment than I was accustomed to from prior work experience. I found that it is easier to make an impact in this type of environment if you are willing to put in the work. For those who perform their work at a high level, the management team is more than fair. For those who want to be compensated at a higher level, if your work backs up your desire for higher compensation, then management is willing to listen to your case and negotiate with you in order to keep high performers on the team. I learned that approaching the top managers in the organization to present your case regarding pay, duties, challenges, job issues, etc. is the best way to develop a mutual respect for one another. Overall a good experience.

Cons

There were some challenges, and I think that can be attributed to a smaller staff in the Corporate Office used to support approximately 1000 employees in the field. This means that there is always something to do. Not necessarily a bad thing - just a little hectic at times. The benefits definitely were not what I was accustomed to so there could have been some improvement there.

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