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United Ground Express

Engaged employer

Work for literally any other airline - Customer Service Agent United Ground Express Employee Review

1.0
22 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Theirs flight benefits but good luck ever having time to use them.

Cons

The schedules made are so haphazardly thrown together and slovenly, it’s as if they give you full time pay and benefits. But don’t worry! You’ll never be in danger of having gainful employment at UGE, unless you’ve worked here 5+ years and have absolutely no job prospects. It seems most people have caught on to how crappy the job is seeing as that several areas have embarrassingly low employee retention, and you will be fighting tooth and nail to keep up with the flights with not enough staff, despite RGOM requirements. Hope you don’t have a second job, because your going to be late constantly since your expected to work a flight no matter how far into the next shift it’s delayed. And don’t you dare clock out a minute early! You’ll get “points.” Their more passive aggressive yet no less overt form of threatening to fire you. And if you have concerns about the job good luck getting management to do anything other than call you into your break room and give a long rambling speech that amounts to telling you to suck it. And yet United wonders why their ranked the lowest for airline customer satisfaction. Wouldn’t wish this job on my worst enemy

Explore other reviews about United Ground Express

5.0
29 Apr 2025
Recommend
CEO approval
Business outlook

Pros

good benefits, nice people, easy job

Cons

dispatch is super bad with new people

1
avatar
United Ground Express Response
1y
Thank you for taking the time to share your feedback. We're pleased to hear that you appreciate the benefits, the team, and find the job to be manageable. It's great to know that these aspects contribute positively to your experience. At UGE, we believe that providing strong support and guidance to new employees is important, and we are committed to continuous improvement in this area. Your feedback helps us identify opportunities to enhance onboarding and mentorship programs so that all team members feel well-supported from the start. We value your input and are dedicated to creating a positive, supportive environment for everyone. Thank you again for your constructive feedback!
1.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Flight benefits and nothing else

Cons

Poor & egotistical management Poor communication, lack of empathy Unpredictable schedule changes Part time doesn’t feel like a part time job because you’re mandated to work 4-5 days a week Lack of consideration High turnover rate Physically demanding job Unprofessional

avatar
United Ground Express Response
5d
Thank you for sharing your experience with us. We’re happy you enjoy the flight privileges, and we’re sorry that your time with UGE has not met your expectations. We know that working at the airport can be physically demanding, and staffing issues can sometimes affect schedules. We are always working to improve our workforce planning, develop our leaders, and communicate better so employees feel supported and respected. Your feedback about staffing, scheduling, pay, and the employee experience is important and helps us make improvements. Many employees build rewarding careers at UGE and value the opportunities, teamwork, and travel benefits we offer, but we know we can always do better. If you’d like, please reach out to our HR team so we can find a better way to support you. Thank you again for your feedback. Best regards, United Ground Express
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