great company but little support - Service Manager United Rentals Employee Review

3.0
16 Jan 2021
Recommend
CEO approval
Business outlook

Pros

work with great people. training and benefits are nice.

Cons

operations and service gets very little support. we are often understaffed all the time. streched thin and pushed to do more and given very little back as incentive. upper management always says we need to make more money to hire more staff yet they are always looking for more salesreps. i understand their thinking but i disagree with it. work life balance is not good. i often work at night, early mornings or weekends for emergency calls.

Explore other reviews about United Rentals

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and fun work

Cons

I dont have any. Genuinely enjoy working here

3.0
8 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

For the most part, United Rentals is a great company to work for. They care about their employees & promote growth from within.

Cons

The RELIABLE ONSITE SERVICES division is a total and complete DISGRACE to United Rentals name due to the Management team. Over worked and under-paid. Drivers should never come close to exceeding their DOT hours. Service trucks continuously break down, sometimes for weeks at a time. Promises are made by management but are not carried out. The way routes are dispatched is completely not efficient nor achievable. Employee's are moved in to the wrong positions.

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