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Universal Studios

Part of NBCUniversal

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Intimidating Leads - Guest Service Representative Universal Studios Employee Review

1.0
5 Jun 2022
Recommend
CEO approval
Business outlook

Pros

The job itself is very fun!

Cons

Lack of respect from leadership. They do not respect front line and this needs to be investigated immediately if they wish to see less turnaround. Leads ignore you when you need help, isn’t it their job? They make you feel useless and their approach is very confrontational. My anxiety was in an all time high. Some leads are great and some are just terrible.. others know this but do not speak up… the rotten apples should be coached or let go.

Explore other reviews about Universal Studios

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Benefits and Health insurance. Great discounts on merchandise and Park tickets.

Cons

Pay is not the best at the start but gets better the longer you stay

3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free park access if that’s what you or your family like to do regularly.

Cons

Very large and slow moving organization that has an odd promotion/performance review process. This is a place where people come to work 9-5, take hour lunches, and place the corporate process of staying 10+ years hoping for a promotion opportunity and not work hard.

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