No, they don't care about you - Customer Service Unum Employee Review

2.0
1 Feb 2022
Recommend
CEO approval
Business outlook

Pros

The PTO is generous (4 wks/yr for new hires) Cheap disability, voluntary, and life benefits

Cons

Salaries are below the national average Expensive health benefits Frequent lay-offs Management Style has not joined the 21st century Do not hire full-time remote (some people were grandfathered in to avoid lawsuits, but unless you are in the call center, you cannot work full-remote)

Explore other reviews about Unum

5.0
7 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, wonderful coworkers and peers, caring DIRECT leadership, growth opportunities

Cons

Strict in office policy, leadership VP level and higher does not seem as caring, burnout possible, lower end of salary compared to the market

4.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong work-life balance, supportive leadership, and a collaborative culture that feels more people-focused than many large corporations. Hybrid flexibility, solid benefits, and long-term stability make it a great place to build a career. There are also good opportunities for internal growth and cross-functional experience.

Cons

Decision-making can sometimes move slowly due to layers of process and approvals. Compensation may not always be as competitive as larger tech-focused companies, and organizational changes or transformation initiatives can occasionally create ambiguity or shifting priorities. Like many large enterprises, bureaucracy can at times impact speed and innovation.

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