The roast of uppercase
Advice, thoughts, and feedback for CEO
You are an extremely tactful, passionate, and savvy business man with the capacity to engage just about anyone through your speech, whether it be at a pitch or a simple business meeting, it's one of your strongest qualities. Your tenacity to want to succeed and to grow Uppercase is always felt, and appreciated. In the long run you WILL fail if you don't accelerate your capacity to empathize, trust and delegate oppose to mirco manage and direct with clear communication, your underlying goal for IPO or purchase by a Top Tech Fortune 500 in the near future, may be unattainable.
You have an extremely dedicated network of employees who want nothing more then the collective success of the organization to grow Uppercase into your ideal organization
Your AM's and Realty Reps have a multitude of talents that they apply to the team and their roles day in and out. They know how to organically communicate with your user base but most notably empathize with each to make their user experience a solid one. Give them the tools that they need to succeed whether it be in better computing devices, more education resources, and better processing tools (ie: the current payment system). Though budget has to be considered, investing in the short term will only lead to future success, and a higher capacity to produce better work, leading to better client experiences.
Your DevOps Team wants nothing more then to build quality work and a solid platform that also satisfies the business and user needs. Present and negotiate with them practical time-lines for completion, and make the effort to communicate on a regular basis as the CTO does.
They understand that you have investors, 3rd parties, business partners and a market to answer to, but putting quality over quantitative time for launch should be made a priority. Actively listen to the feedback of your lead dev, you may not agree with him at times but try your best to empathize with his decisions and methodologies as he wants nothing more then your success also.
Foster learning and leadership for your team. It is understood that without sales the business cannot grow and float, but try to foster client success over a client's credit card number foremost.
Time and time again you will pressure and drive for a sale for the sake of a sale and pipeline growth, oppose to truly understanding if the user will actually be successful using Uppercase especially when it comes to them fronting a high cost.
Open Communication and trust over perceived optics is key. As the head of the company you really need to try to be more poised and conscious of what you communicate both verbally and implicitly through your body Language. It's understandable and fair to be frustrated, but how you show your frustrations is most important. Yelling, making passive aggressive threats, and disheartening comments can only go so far, whether it be to staff, your co-owners or business interests alike, it isn't nuanced of the biggest successors in your field.
It's understood that you run a laissez-faire, liberal, "no filter" kind of office but you need to be conscious of what you say as the head, to not manipulate and to not blatantly lie for the sake of optics.
What you may see as nothing more then a simple casual, yet distasteful joke based on an employees particular idiosyncracy, may very well be the one thing that keeps them motivated in their day to day working for you and a part of their general personality, and could very well lead them to want to leave the organization or do so abruptly.
Take a little more time getting to truly know your employees, their thought process and why they choose to work for you and dedicate their time to Uppercase
Money isn't everyones central motivator to work in an organization like yours.
Give your words weight through genuine action.
Everyone understands that at the end of the day it is your business and that no one will truly understand what it means to be in your shoes and the underlying pressures you are under, but you have the capacity to make everyone feel included in the decision making processes as oppose to just cogs in a money making wheel that you manage at all points.
Spend more time actively listening to your team's feedback and give them the tools they need to help them succeed so they can intern help you succeed. You are a leader, you state it regularly, and the best leaders make leaders of those around them.
Business is money, money is time, and time is finite thats inherently acknowledged , and when doing a general S.W.O.T external competition and market saturation will only continue to grow.
You can't allow for your organization's central Achilles to be from internal process. I wish you the best but I highly recommend you discontinue your efforts now.
Return
