Great place to work - Customer Service V Tec Support Employee Review

I am a single mother who has always worked with computers. I applied on indeed and was contacted a day later for an interview. The interview process was quick and pleasant. I was asked several basic computer questions and i believe i answered them all correctly. I was told i would be contacted via email if i was hired with directions for training starting the following Monday. I received the email and training was through and quick. I wish it was a little longer but based off what they explained of customers calling in it was not that difficult They also taught us how to upsell security software, which i never done sales or up-sales before so the training felt very helpful as well as easy. I started taking calls and was actually easier than i expected. All the employees are very friendly as well as helpful that i have spoken too. The sales part is fairly easy, we are offering security software to customers that do not have any as well as data backup to those who need it. The bonuses and incentives are great. It makes me look forward to going to the office. Im overall enjoying my position and i am making very good money :)

I had to work during the holidays which i was not a fan of. but i understand the company is 24/7

-Relatively friendly staff -Decent bonus incentives -Decent commission potential if you're a sleazy person

The company prides itself on having "salesmen and women disguised as technicians" because that's exactly who they hire and expect to troubleshoot menial issues while piling everything complicated (or even uncomplicated) to the limited amount of higher level techs. -Hilariously low base pay for the expected tasks with zero benefits to speak of -Slave-driver mentality, more focused on lining pockets with money than helping actual customers by forcing up-sells of overpriced, so-so software to customers that don't need it and other morals-lacking practices -Force scripts down your throat in order to properly gouge the customer -Use and abuse employees for tasks without properly compensating/crediting their efforts -Hire literally anyone, from druggies & former criminals to incompetent people that don't know the first thing about basic tech -Schedule people to work on holidays (treading shaky legal ground) -A good deal of the customers were terrible for the most part and allowed to dance over their technicians -Disorganized and lacking vision and direction; future is uncertain and revenue is at the mercy of up-sells This is a dead-end job that appeals to people that desperately need one and/or don't care about abuse! You're better off working at you local McDonald's than here, like the CEO would usually threaten his technicians