treats staff poorly, sees pets as dollar signs - Veterinary Assistant VCA Employee Review

1.0
20 Nov 2020
Recommend
CEO approval
Business outlook

Pros

quality standard of care for the pets

Cons

huge yearly price increases for the clients, but then refuses pay increases for staff cookie cutter hospitals and they do not take criticism or want to change in anyway refused hazard pay or bonuses during covid, and had no guidelines for us to follow for weeks so we were just winging it rolls out new policies without any warning and most of them make our jobs harder not easier

avatar
VCA Response
5y
We want you to know that your concerns are taken seriously, and we would like to discuss them further if you would be willing. Please contact us at EmployeeConcerns@vca.com when you're able. Each member of our team is truly valued, and we look forward to discussing your comments in more detail.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

avatar
VCA Response
5d
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
See reviews by: Helpful|Rating|Date|All