negative experience - Client Service Representative VCA Employee Review

2.0
14 May 2024
Recommend
CEO approval
Business outlook

Pros

Being able to help animals

Cons

Culture is condescending and management will consistently undermine employees. Witnessed an applicant be turned down because management made a judgment based on the applicants appearance, stating that she “did not seem like she really needed a job.” Push selling and making money over care. They do not value you, which leads to burnout. Gave a months notice for my departure only to receive petty comments upon leaving despite being begged to stay. Even if you work there, your pets care will be put on the backburner in order to fit in as many appointments as possible. Constantly was bringing in my dog for help with skin sores and received no help - tried the same thing over and over with no improvement. Then took him to another vet and the problem was immediately solved.

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VCA Response
2y
Please know that we take comments like this very seriously, as we're committed to maintaining an environment of support and respect. We would value the chance to personally discuss your experience, and we invite you to email us at EmployeeConcerns@vca.com. Thank you.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great quality of medicine. Great doctors. Team members that genuinely care about each other. Management is very fair about approving time off requests.

Cons

Pay could definitely be better. Inconsistent scheduling. If you don't speak up, you'll get the short end of the stick when scheduled and they will burn you out. Not enough organized training, especially for new employees, even though they have meetings all the time.

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