Pros
*Minimal micromanaging. *Dress code is pretty casual. *Benefits are decent, but not great. *Selling cruises is not that stressful...what will stress you out is not making enough money, consistently, month to month. *Don't get me wrong, there is potential for a fantastic income here - if you want to really grind and can work more than 40-45hrs/week, (I'll continue this in the 'Cons' box.....)
Cons
*It feels like just a job, and you're one of hundreds of agents who keep the phones answered and the money coming in. *This is absolutely a job that can be done well from home, but VTG only allows you to work hybrid or at home full time based on your performance, as though it's some sort of privilege you need to earn, and will revoke the "privilege" as soon as you fall short one month - which creates a real upset if you've set your home routines with your family based on your work from home schedule. When your WFH privilege is revoked, regardless of how it impacts your home life, they don't care. You have to go back to office full time. They also don't acknowledge how this impedes employee wellness and contentment. Agents who prefer to WFH would be able to put more time in on the phones if they didn't have to commute. Also, removing the "get ready for work" time and the commute time gives an employee more hours in the day to do healthy things like work out, go for a walk, care for their family, etc. It saves on gas, tolls, and food expense, plus wear and tear on a car. Not to mention, sitting in traffic to commute to the office, where you sit at a desk all day, is terrible for you (sitting is the new smoking, you know). For most people, wellness and home / work life balance is proven to be more sustainable when working from home...but VTG does not care. You have to EARN the privilege of working from home and if you're not making them enough money, they won't allow it. 100% Weird. *That brings me to employee health and wellness....there is no focus on this at all. Many, many employees here are overweight and visibly unhealthy. There are vending machines with cookies, candy, chips, and soda on EVERY floor. Managers keep drawers full of junk food 'snacks' for their teams, and we regularly get donuts for breakfast. And whenever trainings or immersions happen, you'll be treated to more junk food. They have created a 'quiet room' which is just basically a break room with places to sit where there are no phones, to get away from the call center chatter, but that's about as much as they've done to encourage any wellness. For a company with over 650 employees who all are required to sit at desks to work, I would think they'd do something to encourage wellness...Gym memberships? Workout room on site? Fresh produce free for the taking instead of junk food? Wellness initiatives? All non-existent. *Income is not consistent or reliable, because all it takes is a slow week on the phones and you aren't making the money you need. Or, have a few good sales cancel, and you don't get paid! Which means that you likely invested HOURS catering to a high needs client over several months' time - and when they cancel, you could end up getting paid ZERO for it. *You also spend a lot of time servicing clients and you aren't getting paid any extra for it. Which is fine for a high commission sale, but the majority of sales are not high commission. People shop VTG for cheap cruises. So many times, the time you invest does not justify the dollars you make. Your only hope is that your larger sales are less needy so it balances out.
