Look elsewhere if looking for employment - Field Operations Valet Living Employee Review

1.0
9 Apr 2013
Recommend
CEO approval
Business outlook

Pros

1) Not confined to office 2) Get to get out and meet with other people on a regular basis 3) Some good people in the company (who are being ruined by Valet Waste) 4) I actually think the CEO is a good guy trying to do some good things.

Cons

1) Low pay for District Managers. In fact, according to online sources, the pay runs well below the average for comparable positions in all major markets where Valet Waste has a presence. 2) Long hours in the field. Referring to a split shift as "flexible schedule" is a travesty. Split shifts mean very long hours. Our customers are not all located 2 minutes apart. And when you factor in that, utilizing the GPS devices in all the trucks, time on property is being scrutinized, it all adds up very quickly. 3) Upper management too focused on results and no acknowledgment of who provides the results. Nothing wrong with having goals and achieving those goals, but a little appreciation for who helps achieve those goals goes a long way. 4) Company values? Words on a SharePoint site. People and values don't matter. Just $30M in EBITDA is all that matters. People are instruments to help management team achieve the ego-driven promise they made to company owners. 5) No leadership or direction in the field from upper management. As a result, unqualified RDO's who attained their positions by seniority or through acquisition are doing (or not doing) whatever they please. They are setting their own rules and policies and enforcing them however they want. 6) Company has a tendency to implement changes before putting together a plan to manage those changes. They jump out of the plane then try to put on the parachute.

Explore other reviews about Valet Living

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Flexible Schedule -Decent pay -Good hours

Cons

-Labor intensive -Messy -Can sometimes feel a little dangerous

1
3.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

The company support and benefits are great. They do try and train you but you're on your own since it's a remote job. You need to be a self starter and ok working alone.

Cons

The product is not worth it. You have to rely on bad part time employees to do a quality job which is picking up trash. It's hard to find someone to take that job who could work somewhere else for the same pay. You are always fixing problems but the solution isn't good enough all you can do is replace or retrain the valets. When residents screw up it's still our fault. The peoe who oversee operations are stretched thin and can't fix anything. I've also been through 3 mass firings in 2 years. The company is always letting people go to cut costs.

1
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Valet Living Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear you found value in the support and benefits provided during your time with Valet Living. As a service-focused organization, we recognize that delivering a consistent experience across thousands of communities can be challenging at times. We also know our success is made possible by the dedication and hard work of associates across the business, and we remain committed to investing in our people, processes, and service experience. We appreciate your perspective and the contributions you made during your time with us. We wish you all the best in your future endeavors.
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