Worst Mistake of my Career - District Manager Valet Living Employee Review

2.0
7 Jan 2020
Recommend
CEO approval
Business outlook

Pros

1) The team I met was absolutely incredible. Great people, some I still keep up with to this day. 2) Decent base pay (never expect to get anything else they promise you). 3) I lost 17 lbs.

Cons

They still owe me $150 for doing a special assignment on the only off day I had for the week. After months, it was never paid out, despite repeat follow-up, including the day I left. You will work 12-19 hour days. Sometimes for weeks on end. Personally, I helped fix a district that the left manager had left in need of some TLC. It was long hours. I didn't mind. However, they pulled me to cover another area just as I was getting it fixed up. They gave my district to another manager (who got a significant raise), and gave me a district that "reset" my bonus metric - meaning my long hours were for literally nothing. This is a constant, constant thing they do to new managers in order to keep their older ones happy. It's an old school game. Upper management does not mean what they say nor say what they mean. They want you to inform them every time a compactor breaks or there is a service interruption. However, they will not the let the DM handle it. If you report a problem, expect your entire team to be blown up by the uppers and for all of corporate to descend upon a client with 3-4 visits or phone calls over something the DM could have solved with 1 email or 1 two-minute phone call. This creates a ridiculously stressful environment where every phone call or email is treated as an emergency. When you have 7-day properties and work from 9am-11pm (at a minimum), this is unsustainable.

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Valet Living Response
6y
Thank you for taking the time to leave a review. I’m sorry you didn’t have a great experience during your time here. Our District Managers have a challenging job and it’s true that working at Valet Living isn’t for everyone. Change is constant in our business, and we ask our team members to be incredibly nimble as we serve customers in an industry that is frequently changing. Related to your claim on outstanding pay, please email me at antonio.fiorentino@valetliving.com so I may review further with our team. Thank you again for taking the time to leave this review and we wish you the best in your career.

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-Flexible Schedule -Decent pay -Good hours

Cons

-Labor intensive -Messy -Can sometimes feel a little dangerous

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3.0
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Pros

The company support and benefits are great. They do try and train you but you're on your own since it's a remote job. You need to be a self starter and ok working alone.

Cons

The product is not worth it. You have to rely on bad part time employees to do a quality job which is picking up trash. It's hard to find someone to take that job who could work somewhere else for the same pay. You are always fixing problems but the solution isn't good enough all you can do is replace or retrain the valets. When residents screw up it's still our fault. The peoe who oversee operations are stretched thin and can't fix anything. I've also been through 3 mass firings in 2 years. The company is always letting people go to cut costs.

1
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Valet Living Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear you found value in the support and benefits provided during your time with Valet Living. As a service-focused organization, we recognize that delivering a consistent experience across thousands of communities can be challenging at times. We also know our success is made possible by the dedication and hard work of associates across the business, and we remain committed to investing in our people, processes, and service experience. We appreciate your perspective and the contributions you made during your time with us. We wish you all the best in your future endeavors.
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