Lacks focus and accountability - Implementation Specialist Valet Living Employee Review

3.0
19 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Certain leaders really care and will invest in your growth and development.

Cons

There is a severe lack of focus and accointability in our leaders from the top down. Feels like a bunch of boys that cant get their ducks in a row long enough to make real improvements to our services or employee experience. Like most organizations they are very good at making it seem okay with vague corporare lingo.

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Valet Living Response
2y
Thank you for taking the time to provide your feedback on your experience with us. We appreciate your recognition of certain leaders who are invested in your growth and development. It's encouraging to hear that you've had positive interactions with leaders who prioritize professional advancement. However, we also want to acknowledge your concerns about a perceived lack of focus and accountability within our leadership team. We take this feedback seriously and understand the importance of effective leadership in driving positive change and improvement. Your observation is valuable, and we are committed to addressing any areas of weakness in our leadership structure. We recognize the need for clear communication and accountability throughout the organization. Your comment about a sense of disorganization and challenges in making real improvements to our services and associate experience is noted. We are actively working to enhance our processes and ensure that our leadership team is aligned in their efforts to create a positive and productive work environment. We value your input and would like to assure you that your concerns will be shared with our leadership team for further evaluation and improvement. If you have specific suggestions or additional feedback, please feel free to reach out directly. My email is antonio.fiorentino@valetliving.com Thank you again for your candid review.

Explore other reviews about Valet Living

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Create your own schedule, work at your own pace

Cons

Some nights would take longer due to more trash, had to work in any weather

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Valet Living Response
1d
Thank you for taking the time to share your experience. We're glad to hear you appreciated the flexibility the role offers. We appreciate your contributions during your time with Valet Living and wish you all the best in your future endeavors.
3.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

The company support and benefits are great. They do try and train you but you're on your own since it's a remote job. You need to be a self starter and ok working alone.

Cons

The product is not worth it. You have to rely on bad part time employees to do a quality job which is picking up trash. It's hard to find someone to take that job who could work somewhere else for the same pay. You are always fixing problems but the solution isn't good enough all you can do is replace or retrain the valets. When residents screw up it's still our fault. The peoe who oversee operations are stretched thin and can't fix anything. I've also been through 3 mass firings in 2 years. The company is always letting people go to cut costs.

1
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Valet Living Response
1mo
Thank you for taking the time to share your feedback. We’re glad to hear you found value in the support and benefits provided during your time with Valet Living. As a service-focused organization, we recognize that delivering a consistent experience across thousands of communities can be challenging at times. We also know our success is made possible by the dedication and hard work of associates across the business, and we remain committed to investing in our people, processes, and service experience. We appreciate your perspective and the contributions you made during your time with us. We wish you all the best in your future endeavors.
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