Great people, largely tonedeaf company. - Customer Service Representative Validity Employee Review

2.0
6 Mar 2024
Recommend
CEO approval
Business outlook

Pros

I had some of the greatest thinkers of a generation on my team and we functioned extremely highly relative to other departments. They recognize hard work. I absolutely loved the diversity on my team. My manager was an excellent judge of character and built an amazing unit given all of the constraints.

Cons

The product team. The executive decisions that are made. Lack of continuity for anything. What they preach is not what they practice. People are largely there for a check. Nobody trusts anyone above their direct report. Product team does not provide necessary internal documentation for processes. The salary wasn't good. Too many bros in positions of power to make meaningful progress with the product. Lots of empty promises.

Explore other reviews about Validity

5.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

The culture here is great, everyone is very excited and knowledgeable, and people really want to collaborate. The products are interesting and there is a real push to innovate and build something great. I have learned a ton while being here.

Cons

Standard issues with a mid/large company: changing priorities and getting pulled in different directions. Too many meetings.

4.0
8 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people to work with, great office

Cons

Had several layoffs or 'restructurings' during my tenure. No 401k match.

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