Unprofessionalism at its absolute finest - Customer Support Agent Vend by Lightspeed Employee Review

Hi there, Thank you for taking the time to share your experience at Vend. While there are some things you thought we could have done better, your perspective on what went wrong is a valuable one, and will help us to foster an even better working environment for current and future employees. Kudos (and thank you!) for acknowledging the perks at Vend. We consider these things basic amenities for a workforce like ours. They’re rooted in giving people flexibility and freedom in doing their job the way they like to do it. It sounds like that freedom was something you felt was perhaps unfair or misused? Vend is a busy and fast-paced place. We know our staff work hard, and not just within your typical 9 to 5 workday. That’s why we afford people the freedom to run their day the way they need to. We’d rather be a results-oriented environment over one that values minutes spent in the office. We put trust in people to do their job well and for those that do take time out of their day, we see them making up for this outside of typical work hours. This freedom is also provided as we're a global company. Toronto managers are often up later connecting with the Auckland or Melbourne office(s), while some folks in Auckland get up a little earlier to collaborate with London workers. We really appreciate this commitment to syncing with one another, even when people are at opposite ends of the globe! We understand everyone is unique, which is why we give folks freedom and trust in the workplace. In saying this, everything we offer is a ‘choose-your-own-level-of-participation’ deal. We don’t want to force perks or team outings on anybody, and we’re sorry that you felt this was the case. Managers are encouraged to utilize entertainment budget in a way that suits everyone, which can be a tall order sometimes. That being said, we certainly do not base staff achievement on their willingness to participate in these external activities. We also know Vend isn’t for everybody. And that’s why we build in 30, 45 and 60 day check-ins with new starts to stay on the pulse of how things are going. Team leads and managers are empowered to run these conversations to ensure targets and learning milestones are being met within someone’s first 90 days at Vend. So in this sense you’re right, HR is non-existent. For issues outside of these conversations, we’re here to support new starts the entire way. We’re cheering them on from the sidelines! But we empower our managers to have meaningful conversations with employees around performance as they’ll know what’s working, or not working, and they know best how to ensure their team is reaching their goals. Once again, thanks for your honesty. There sure are some key takeaways here for People & Culture and we’ll continue working to make Vend an even more amazing place to be. All the best in your next adventure! Take care, Sandra, Toronto P&C