Pros
Pay is great and one of the few union jobs. Benefits and vacation are decent.
Cons
Tools given to employees are consistently faulty and cheaply produced. Employees are not given adequate training to ensure a proper job. The environment between employers and employees is openly hostile and extremely adversarial. The company clearly wishes to get rid of well paid senior employees at any cost. Once an employee is at top pay and settled in they are under a constant microscope and not for quality assurance. Employees are in constant fear of being suspended or losing their jobs. Despite union protection upper management has it to a science when they need to lighten payroll. Scheduling is all over the place for the first several years. If you are a single parent or wish for a work life balance it can be difficult. Micromanagement is extreme here and over encumbering to well intentioned employees. Management is constantly in flux and needs of the business are all over the place. Every employee is expected to be a master of every possible field within Verizon but not given the tools to do so. Well performing employees are scolded as much as low performing ones. The attitude of a better product is in many cases not deserved and the focus of the company is never on strengthening the areas that should be focused. Verizon clearly wishes to shrink the union backed Fios brand in preparation for the non union and hence lower salaries wireless world.