Job Quality Depends on Manager - Which is rarely a good thing - Retail Sales Representative Verizon Employee Review

2.0
4 May 2019
Recommend
CEO approval
Business outlook

Pros

When I first started it paid very well for retail. I think it still does compared to other retailers. Made good friends.

Cons

Verizon Wireless Retail has a (bad) habitat of hiring/promoting good sales reps. However, this meant that they typically made terrible managers as they had no skills other than being cutthroat and selfish. I worked there for 6 years and had 8 managers (Store and Co-managers). 3 I would consider having decent leadership skills. The rest were insecure, immature and petty. Managers were typically young, never held management positions (let alone had any training or education). The commission when I left made no sense. The finance team would change it every month due to different months having more or fewer customers. Which made little sense since they didn't change how we got a commission. So, you would have one month with a 30% increase to your goal but no way to increase your commission other than being told to "sell more". I took my 5th year and 6th-year commissions and compared the amount I sold with what I got paid. I received 17% less pay for selling within 3% the same amount.

Explore other reviews about Verizon

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Man amazing company with great time and benefits. Best PTO a place had to offer

Cons

Really not much upward mobility after getting tech support.

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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