Call Center for Verizon FIOS in Tampa, FL - Associate Verizon Employee Review

1.0
16 Feb 2010
Recommend
CEO approval
Business outlook

Pros

The pay and compensation is good as well as the benefits. It enabled my family to get out of debt and turn our finances around through some strict budgeting. There are many people out of work or under-employed doing hard labor for little money so I appreciate the opportunity. Not only were we able to accomplish our personal goals but the company provided $8,000 yr toward education that allowed me to get reacquainted with college and am now pursuing a high level education as a result.

Cons

I have never worked somewhere that allows such deceit and provided zero opportunity for advancement. Management within the center seem inept and feel the need to demonstrate to you that they are in charge and if they feel you have any ambition at all and you dont fit their idea of a lackey, you dont have a prayer in that center. My hope was to put in the 18 month minimum in the center then move on but all opportunities seemed to disapear. I found the union (IBEW 824) to be helpful once a new business manager was in place but the seniority aspect with regard to advancement creates a time served over qualified situation.

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4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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