Great Employer - Tech Support Representative Verizon Employee Review

4.0
18 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Has great benefits. Opportunity for growth

Cons

I think the changes they make impact service. I don’t think it is customer or employee positive changes. Time and schedule. Customer service can be a tough field and you will have some rough days.

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Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!

Explore other reviews about Verizon

5.0
25 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Large corporation with huge potential for individuals to grow and move up in the organization.

Cons

Unfortunately every time they have bad profits for a quarter their answer is to layoff a large portion of their workforce to appease the stockholders

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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