Better management; quit the sugar coating. - Highway Toll Specialist Verra Mobility Employee Review

2.0
28 Sept 2015
Recommend
CEO approval
Business outlook

Pros

light overall work load, useful information learned, easy access to major transportation

Cons

listed: poor management - lack of communication between departments. CRUCIAL to a successful business, IMO. incompetent staff - some know how to do their job effectively, others dont. not much is done as far as training is concerned for the ones who dont; wing it! patronizing environment - "we wil give you a game room with some massage recliners and buy for the office those ergonomic seats that easily cost $52,000 in total but we cant afford to give you adequate pay increases or better health care options. hope you enjoy your 30 minute breaks though!" - management. equipment used for day to day work load - this is a joke. end of story.

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Verra Mobility Response
10y
We at HTA have worked very hard to provide a comfortable environment in our offices that are conducive to doing great work. You’re absolutely right! We do have an awesome game room, massage chairs and nice environment, however our folks really seem to enjoy it and have openly voiced their appreciation for our new Roslyn office, more-so than our previous office from two years ago. In addition to our ergonomic chairs, we also provide our folks with desks that are adjustable so you can stand up and work, or even get a workout in with a treadmill desk. As for our compensation packages, we review the market each year to ensure that our Customer Service team is paid competitively. We review each employee’s pay annually. We provide a match to our 401K plan, and last year, we provided a profit sharing contribution to everyone’s plan. In an effort to meet our employees’ families’ needs, we provide 3 options for medical insurance and pay for 50% of the premium for our high plan, 70% for the medium plan and pay 80% for the low plan. We also pay 100% for dental and vision coverage for an entire family. HTA has had tremendous growth of the last few years, and we do appreciate and recognize the value and importance of not just the Customer Service team, but the contribution from all our employees and departments. We strive to hire people who are hardworking, adaptable to change (we are a fast moving company and there are a lot of changes to roll with). We try our best to provide so many channels and platforms (both anonymous and open-door) for our people to openly suggest solutions to problems instead of quietly complaining. One of our Core Values is “Communicate openly, never losing your voice.”

Explore other reviews about Verra Mobility

5.0
18 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has a strong, collaborative culture where people are genuinely invested in doing high-quality work and supporting each other. There's a lot of exposure to interesting, complex projects, and you're trusted to own your work and make an impact. For anyone who wants to grow professionally, there's real opportunity here. High performers are recognized, and you're given the space to step up and expand your scope.

Cons

Work can be complex and fast paced but a great environment for people who enjoy challenging problems and making meaningful changes.

1.0
21 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They'll mail you a box of popcorn and nuts around Xmas, sometimes.

Cons

Compensation is well below industry average and the benefits are just as bad — healthcare especially is expensive for what little you actually get. There is zero upward mobility. When someone leaves and a role opens up, they will hire externally every single time instead of promoting the people already doing the work. They run intentionally understaffed under the excuse of staying "lean," which just means the people there are overworked with unrealistic deadlines and no relief in sight. Micromanagement is a serious problem throughout the organization. My manager was passive-aggressive and toxic. One-on-ones were essentially monologues — you couldn't get a word in while they rambled about what the team should and shouldn't be doing. When something goes wrong, senior leadership is quick to point fingers downward. There is a clear pattern of blame being shifted onto individual contributors and mid-level managers to protect those at the top.

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