Challenging work, great team, real opportunity - Many Positions Vertikal6 Employee Review

I admire Vertikal6 dedication to not just meeting, but exceeding customer expectations. I am truly impressed by how Vertiakl6 has positively impacted the community. The technological advancements made by Vertikal6 are not only industry-leading but also indicative of a visionary outlook towards future challenges.

I'm far from the company working remotely but I'm enjoying every day working with them.

You'll be exposed to technologies like Microsoft 365, SharePoint, Azure, Fortinet, and Meraki. Work ranges from on-site tasks like networking printers to office-based troubleshooting of general performance issues. The variety means you're constantly learning and rarely doing the same thing every day. That said, the exposure is a double-edged sword. Much of the technology the company supports is poorly documented, and it's not uncommon to be assigned products or environments that nobody internally has meaningful experience with. You're often expected to figure things out as you go. You'll also have the opportunity to work alongside some exceptionally talented people. Many of the engineers are knowledgeable and are working on genuinely impressive projects. There are plenty of opportunities to learn from very bright minds. The company provides a weekly free lunch, and during the summer hosts monthly cookouts, which are appreciated perks and a nice opportunity to socialize with coworkers.

The workload is relentless. Service Desk functions as both the front-line support team and the de facto escalation team, making it difficult to get assistance when you genuinely need it because everyone else is already overwhelmed. Management has shifted away from technically experienced leaders who understood the challenges of the Service Desk toward managers whose strengths lie primarily in administration and metrics. This has created a noticeable gap in technical leadership. When technicians need help with difficult issues, they're often met with generic corporate responses instead of meaningful technical guidance, leaving them scrambling to solve complex problems on their own. The company promotes a "we're family" culture, but that message is difficult to reconcile with compensation that hasn't kept pace with the cost of living increases. Employees are regularly reminded to make sacrifices for the business without seeing the same commitment reflected back toward them. The company's long-term strategy appears heavily focused on outsourcing. Significant investment continues to be made in overseas support while the U.S. team remains understaffed. Many customers specifically request not to work with the outsourced team, which shifts even more work back onto the domestic staff and further increases an already unsustainable workload. The company places significant emphasis on promoting its workplace awards and employer branding. However, many of the concerns consistently raised by employees—workload, understaffing, compensation, and the decline in technical leadership—remain unaddressed. The focus often feels more centered on improving the company's image than addressing the issues affecting both the employees doing the work and the customers depending on that work.