Worst Company I've Worked for (High Driver Turnover for a Reason) - Medical Courier/Driver Vitalant Employee Review

1.0
3 Mar 2023
Recommend
CEO approval
Business outlook

Pros

The benefits are top notch (once you're allowed to access your earned PTO after NINE months).

Cons

- The upper management of drivers lacks all interpersonal, communication, organization, and general skills required - observing the lack of staff cohesiveness was inexcusable. - The schedule is erratic and inconsistent at best. They treat employees as "plug and play" pieces on a board without factoring in the human element; over 4 months in and I was still unsure what I was working week-to-week and often day-to-day, even around the holidays. For example, in a span of 7 days I had shifts of 4pm-12am, 6am-2pm, 10pm-6am. - Interoffice communication within the company is terrible, almost non-existent. - HR is unprofessionally callous and a one-way listener in handling questions and concerns. - With it being a union position (after 9 months of employment), way too much emphasis is placed on seniority; to the point where new hires whom are not yet unionized are expendable and not treated equally, nor as fairly, as union drivers. - After contracting COVID, I understandably had to follow company policy of 5 days quarantined, another 3 days until my fever subsided (also per company policy). then an additional 3 days where I wasn't allowed back until I received a physical from my doctor to be deemed fit to work due to shortness of breath (also per company policy). These 11 days counted against me as 'call-offs' since I was still in my probationary period and due to their "no-fault" policy. This incomprehensibly contradictory, unfair, and asinine policy does absolutely nothing to protect employees who are already working in a highly susceptible environment being in dozens of hospitals. - So don't plan on contracting COVID if you're a newer hire with Vitalant; or else their policy to protect employee and co-worker health is inexplicably negated by their attendance policy, even whilst having medical documentation.

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Vitalant Response
3y
Thank you for sharing your feedback with us. We are sorry to hear this about your experience and we appreciate your contributions. We continue seeking ways to improve our employee experience, including training, scheduling, communication and navigating COVID-19 in a post-pandemic environment. Your feedback helps identify areas of potential improvement. Thank you again for sharing. We wish you the best in the next chapter of your career.

Explore other reviews about Vitalant

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun team to work with

Cons

None at this time, thanks

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Vitalant Response
3w
Thank you for your review and for being part of the Vitalant team for more than eight years. We are happy to hear that your team helps make Vitalant an enjoyable place to work. The dedication, collaboration, and support our employees provide each day are essential to our mission and the patients who rely on us. Thank you for your continued commitment and for the impact you make. Your contributions are vital.
1.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

The pay was nice and some of the coworkers were great to work with.

Cons

It’s a for profit company hiding behind a non profit mask. They don’t care about their employees or the patients they’re supposed to care for. The coworkers I worked with directly in my lab were amazing, but the people in the reference lab were extremely rude. Heaven forbid you call the reference lab on a Saturday and the on call tech has to come in to work on a stat sample. You instantly become their verbal punching bag, especially if you interrupted their grocery shopping. Policies change randomly and nobody bothers communicating anything properly. We used to get 5.25 hours of PTO every two weeks, then they changed it to 3 hours of PTO. If 1st shift is short staffed, they constantly pull people from 2nd and 3rd shift, leaving those shifts short too. But when 2nd or 3rd shift is struggling, nobody from 1st shift ever stays to help. People also get fired out of nowhere, then they turn around and hire less qualified friends and family members to work in the lab. They’ll fire someone with degree in medical laboratory science and who has been there for 3 years claiming they “don’t meet minimum requirements,” then hire the director’s friend with a computer science degree a week later.

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Vitalant Response
1mo
Thank you for sharing your feedback and for your years of service supporting our mission. We’re glad to hear you had positive experiences with some of your coworkers and found the work meaningful. We recognize the importance of strong communication, consistent leadership support, and a respectful work environment across all teams and shifts. Feedback like yours helps provide insight into areas where we can continue improving the employee experience. We encourage employees to raise concerns directly with leadership or HR so they can be appropriately reviewed and addressed. We wish you the best in your future endeavors.
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