Charitable focus can't offset low morale and poor culture - AVP-Operations Voya Financial Employee Review

Inclusive. Charitable. Good tuition reimbursement programs.

Rude customers. Difficult helping elderly navigate digital systems/website.

Stable and secure job. I worked for the Voya's client, the NYC Deferred Compensation plan. Benefits-wise I had the best of both worlds; while I was officially a Voya employee, I also felt treated like a NYC employee.

While I enjoyed a good sense of stability and security partly because we were treated like unionized NYC employees (despite being Voya employees and subject to Voya benefits), at the end of the day, it was a call center job where typically everyday is mundane and as far as career progression goes there is no end in sight. To add to that we always had our share of disgruntled frustrated NYC employees and retirees alike. We were watched closely and every minute counted towards our overall adherence. There was no way to achieve a perfect average handle time as some of the participants we dealt with were difficult and required more research into their issues. As far as any time off goes i.e. PTO docs appts etc it was dependent on whether the day was available and then only management approves it. If not and we really needed the day off due to a personal event, there was little to no room for compromise.